Refund and Return Policy

Last updated: July 20, 2026

Cancellations

An order may be cancelled before it is physically tendered to the carrier. Email support immediately. A label being created does not by itself mean the order has shipped. Once the carrier has possession, the order cannot be cancelled.

Unopened returns

An unopened product may be returned only when:

• Support receives the return request within three calendar days after the carrier’s recorded delivery.
• The product remains unused, unopened, and in its original sealed or tamper-evident packaging.
• The product is in the same condition in which it was delivered.
• Support authorizes the return before it is mailed.
• The return is sent to the separate address provided by support.
• The authorized return is tendered to the carrier within five business days after support issues the authorization, unless support gives a different deadline in writing.

Do not send returns to 502 W 7th St, Ste 100. That is the public company address, not the returns facility.

The customer pays return shipping for a discretionary return. Use a trackable method and retain the receipt. Everyday Peptides is not responsible for a customer return before it is delivered to the authorized return location. If the return is required because we sent the wrong item or made another fulfillment error, we will provide or reimburse reasonable return shipping.

Return inspection and refund

After an authorized return is delivered to the designated return location, we inspect the seal, packaging, lot, quantity, and condition and notify the customer whether the return is approved. We normally complete this inspection within one business day after delivery to that location.

Each returned item is evaluated separately. We will refund items that satisfy this Policy even if other items in the same package are not eligible. For an item that is not approved, we will notify you and offer the choice to pay the quoted postage to have it returned or authorize us to dispose of it. If you do not choose and pay any required return postage within 14 calendar days after our notice, we may dispose of the item. Disposal does not create a refund for an ineligible item.

For an ordinary discretionary return, the refundable amount is the approved returned merchandise price and associated refundable tax. Original outbound shipping, a separately purchased Shipping Protection service that has already begun, and an expedited service already performed are not refundable unless the return resulted from our error or applicable law requires otherwise.

We do not deduct vague “fees incurred by us,” undisclosed administrative fees, or internal payment-processing charges. Any nonrefundable amount must be specifically disclosed, actually applicable, and permitted by law and payment-provider rules.

We normally initiate an approved refund within three business days after the return is verified and approved. A bank or payment provider may require additional time to post it.

Opened products

Opened, used, altered, contaminated, or unsealed products are not eligible for a discretionary return because their condition and chain of custody cannot be verified. This exclusion does not apply to an incorrect product, verified defect, packing error, or another remedy required by law.

Damage, missing contents, or incorrect items

Please report visible damage, missing contents, or an incorrect item within one business day after recorded delivery when reasonably possible. Include the order number and clear photographs of the outer package, shipping label, internal packing, affected product, and lot label.

We will investigate and provide an appropriate replacement, refund, or other remedy. If our packing caused the damage, or if we packed the wrong quantity or item, the affected merchandise is covered regardless of optional Shipping Protection. This prompt-reporting request preserves evidence and does not waive nonwaivable rights.

Lost shipments

Contact us if tracking stalls, shows an unresolved exception, or does not result in delivery. We will review the tracking record and initiate a carrier claim where appropriate. Carrier waiting periods and investigations vary; a five-day carrier resolution is not guaranteed.

If optional Shipping Protection was purchased and the event qualifies, including a documented porch-theft or delivered-but-missing event, we will ordinarily reship after the required investigation period. The claim must be supported and handled under the evidence and cooperation requirements in the Shipping Policy. Without optional protection, any remedy will be determined by the carrier-claim outcome, the facts, our posted policies, and applicable law. We do not state that all risk automatically transfers to the customer at shipment.

For a protected order, the Shipping Protection quantity and purchased limit recorded on that order apply. Any remedy is limited to the lesser of the recorded purchased limit, the amount actually paid for the affected eligible merchandise, and the actual verified eligible loss after accounting for any carrier, third-party, or other recovery for the same loss.

Shipping Protection refunds

Shipping Protection may be cancelled and refunded if the underlying order is cancelled before carrier tender. Once the covered order has shipped and the protection period has begun, the protection charge is not refundable unless required by law or the order was cancelled because of our error.

Refund method

Refunds are normally issued to the original payment method where technically possible. If that method does not support a direct refund, we will arrange a verified alternative with the customer.

Electronic records, acceptance, and signatures

When a required acceptance control expressly identifies this document and you deliberately select that control and submit the associated action, you consent to use electronic records and signatures, intend that action to serve as your electronic signature, and agree to be legally bound by the identified document. The document is made available for review, download, or printing before acceptance.

Ordinary browsing, viewing products or policies, using search, signing in, restoring an existing session, receiving a copy of a document, or merely creating, having, or using an account without selecting and submitting the identified required acceptance control does not by itself create acceptance or an electronic signature.

We may retain the document version, exact accepted statement, acceptance action, account or transaction identifier, date and time, and privacy-minimized security evidence to document the electronic transaction. If you accept for an organization, you represent that you have authority to bind it. A material change may require a new affirmative acceptance.

Contact

Email: info@everydaypeptides.ltd
Text support only: 267-283-1660
Voice calls are not answered.